Showroom Consultant
- Ajax, ON
- Full-time permanent
- $17.00-$20.00/ hour depending on experience.
- Monday- Friday (9:00am – 5:00pm)
- Medical/ Dental / Paid vacation/ Profit Sharing
Ian Martin Workforce has partnered with a Canadian Owned and Operated Plumbing, Piping and HVAC Distributor. We are looking to hire 2 Showroom Consultants in Ajax and Kingston area that are experienced with selling and quoting products in the either Kitchen or Bath, or any vast Construction related industries, this opportunity should not be missed.
As their new Consultant, you will be mostly speaking with customers over the phone and ensuring that their quotes and prices are accurate. You will then execute the order and follow up with customers regarding product timelines.
Daily Responsibilities Include:
- Greets customers, determining the needs of the client. Provides the necessary information needed to satisfy their needs.
- Completes a quote form establishing the price for requested material. Provides customers with a copy.
- At the Customer’s request, proceeds with an order, complete the order in the computer system, and create the necessary documentation for ordering of special products (non-stocks)
- Providing updated information to customers on the availability of the product and execute the tracing of a product and the order follow-up, ensures the product is paid for by the customer.
- Ensure all documentation is filed accurately.
- Coordinate customer’s orders with the Contractor if necessary
- Keeps up to date the product books and the catalogs.
- On occasion, verifies for the customer stock availability and/or expected date of availability.
- Update all reserved orders to ensure they are released on a timely basis and back-order product that is being held for future orders to free up available inventory.
- Field customer complaints and work with suppliers to resolve these complaints.
- On-demand, sends pamphlets, literature, catalogs on different products to customers.
- Initiate’s telemarketing calls and showroom tours to industry professionals such as builders, designers etc. in conjunction with showroom program outlines.
- Participates as required with sales and customer service dept. in developing new programs, display specifics, and new product promotions.
- Report and verify competitive activity in the Showroom trading area.
- Assist with showroom maintenance, to ensure the area is safe, clean, and organized.
- Executes all other duties required by the position and by the immediate supervisor.
Qualifications:
- Grade 12 or equivalent
- PC computer-related courses (Microsoft Excel, Outlook, Word)
- Customer Service-Related Certificates
- Sales / Pricing related courses (asset)
- Interior Design related courses considered an asset.
- Mathematical/Analytical abilities
- General understanding of application and installation of products sold.
- Good interpersonal skills. Reliable, Good listener, Confident, Committed, Mature and Responsible.
Looking for Meaningful Work? We can help.
If you’re a Skilled Trades professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Workforce, we exist to connect people like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at sarah.fell@ianmartin.com
We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.